Privacy Policy

At MakeMyRyde, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data.

This Privacy Policy outlines the types of information we collect, how we use it, and your rights concerning your data.

This policy complies with WhatsApp Business, Facebook Business, and payment gateway security guidelines, as well as the applicable data protection provisions under the Information Technology Act, 2000 and associated rules.

1. Information We Collect

We may collect the following types of personal data:

  • Personal Information: Name, phone number, email address, and other details provided during account registration or service bookings.
  • Usage Data: Information related to your interaction with our website, app, and customer service.
  • Device and Log Data: IP addresses, device type, browser details, and app activity logs.
  • Communication Data: Messages, emails, and customer support inquiries.
  • Payment Information: Payment details processed securely through third-party payment gateways. We do not store or retain sensitive payment details such as credit/debit card numbers, CVV, or banking passwords.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To provide, maintain, and improve our taxi booking and platform services.
  • Customer Support: To assist with inquiries, complaints, and feedback.
  • Marketing and Communication: To send promotions, service updates, and transactional messages (with your consent where applicable).
  • Compliance and Security: To comply with legal obligations, prevent fraud, and ensure payment and platform security.
  • Analytics and Improvements: To analyze trends and user behavior to enhance user experience and platform performance.

3. Data Sharing and Third-Party Services

We do not sell or rent your personal data. However, we may share your data with trusted third parties strictly for operational purposes, including:

  • Service Providers: Payment processors, hosting providers, SMS/email service providers, and communication tools.
  • Legal Authorities: When required by law, court order, or to protect our legal rights.
  • WhatsApp and Facebook: For business communication in accordance with their data protection guidelines.
  • Payment Gateways: Secure third-party payment processors (e.g., Razorpay, PayU, etc.) for handling transactions.
  • Analytics Partners: To understand usage patterns using anonymized or aggregated data.

All third-party service providers are contractually obligated to handle your data securely and use it only for the purposes specified by MakeMyRyde.

4. WhatsApp, Facebook, and Payment Gateway Compliance

We adhere to the respective business policies of WhatsApp, Facebook, and our integrated payment gateways by:

  • Clearly informing users about data collection and its purpose.
  • Obtaining explicit consent before collecting or processing personal data where required.
  • Implementing appropriate technical and organizational measures to safeguard personal information.
  • Complying with PCI-DSS and RBI payment security standards for secure payment processing.
  • Allowing users to manage or withdraw consent for marketing communication at any time.

5. User Rights and Data Control

You have the following rights regarding your personal data:

  • Access & Correction: Request a copy of your personal data and make corrections if inaccurate.
  • Deletion: Request deletion of your personal data, subject to legal and transactional retention requirements.
  • Opt-Out: Unsubscribe from marketing or promotional communication at any time.
  • Data Portability: Request transfer of your personal data to another service provider, where technically feasible.
  • Withdrawal of Consent: Withdraw consent for specific data processing activities, which may affect service access.

Requests can be made via email to info@makemyryde.com or through our Contact page.

6. Data Security

We take your data security seriously.

We have implemented stringent administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, misuse, or alteration.

These include:

  • SSL encryption for all transactions.
  • Secure servers and firewalls.
  • Limited employee access to personal data on a need-to-know basis.
  • Regular system audits and security reviews.

While we take all reasonable precautions, no system can guarantee 100% security, and MakeMyRyde shall not be liable for breaches beyond its reasonable control.

7. Use of Cookies

makemyryde.com uses cookies to enhance your browsing experience.

Cookies help us:

  • Analyze website traffic and improve usability.
  • Customize user experience and remember preferences.

You can modify your browser settings to accept or decline cookies. However, disabling cookies may limit certain features of the website.

8. Third-Party Links

Our website may contain links to external websites for your convenience and reference. However, we do not control or endorse the privacy policies, security, or practices of these external sites.

We are not responsible for the protection or privacy of any information you provide while visiting such third-party sites.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purpose for which it was collected, including legal, accounting, and reporting obligations.

When data is no longer required, it is securely deleted or anonymized.

10. Data Sharing

Your personal information is not sold, traded, or transferred to third parties without your consent, except as required by law or to provide the requested service (such as driver contact, ride updates, or payment verification).

11. Changes to This Privacy Policy

We may update this policy periodically to reflect legal or operational changes.

Any significant updates will be communicated through our website or email notifications.

Your continued use of our website or services after such updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: privacy@makemyryde.com
Phone: +91-9157576555

We value your trust and are committed to addressing any concerns promptly and transparently.

Final Clause

By using our website or services, you acknowledge that you have read and agreed to this Privacy Policy and consent to the collection, processing, and sharing of your information as outlined herein.